BILLING OFFICE – RADIOLOGY CONSULTANTS
Please contact our billing office for questions
FREQUENTLY ASKED QUESTIONS: Billing Office
For many people, billing after a medical procedure can be a bit confusing,
but with answers to some of your most common questions, it can be much simpler.
Q. What does the coding part of my bill stand for?
The Radiology Consultants Billing Office can assist you with any questions relating to physician billing and coding services performed at our Medical Towers Imaging Center, multiple Baptist Health Sites and several Outpatient Clinics that we serve.
If you have questions regarding your account or billing, please contact us by calling 501.227.5130 or 1.800.569.8764. It is helpful to have the account number or invoice number at the time of your inquiry if possible.
Q. What about payment?
- Health Insurance
We file all your health insurance claims. You may owe a co-payment or deductible depending on your plan. We expect payment for your co-pay or deductible at the time of your first statement. If insurance does not respond to the claim, we will release the bill to you so that you may call your insurance company and/or and make payment for your bill.
- Motor Vehicle Accident
MVA insurance can be filed to your motor vehicle carrier; however, we will continue to bill you for payment as most vehicle insurance is paid directly to the patient. If requested, there are some limited health insurance carriers that will allow us to bill a motor vehicle injury.
- Self-Pay Options
We’re committed to making our services easy to access by supporting our patients throughout the insurance claim process, and we deal directly with most major insurance providers. We also work with patients who need to cover the cost of their treatment on a private pay basis because we believe a lack of insurance coverage or a high deductible shouldn’t keep you from getting help.We have a number of self-pay options available for our patients to choose from. Call Customer Service for more information: 501.227.5130.
Q. Do you file Workers Compensation?
Workers compensation will be filed to your employer or the employer workers comp carrier.
It is helpful to have a letter from your employer or know your accident date and claim number. In the event the employer or workers comp carrier denies your claim, you will be responsible for payment.
Q. Why did I receive a bill from Radiology Consultants?
You recently underwent a procedure (x-ray, MRI, CT, ultrasound, mammogram, biopsy, arteriogram, etc) and Radiology Consultants’ physicians interpreted or performed the procedure and reported the findings to your doctor.
Q. If my insurance pays 100% why did I receive a bill from Radiology Consultants?
We verify all insurance information. However, you are responsible for your deductible and co-insurance. If you have further questions, regarding your insurance benefits and why your insurance did or did not pay, please contact your insurance company directly.
Q. What insurance companies do you accept?
We contract with: American Blue Cross and Blue Shield; Medicare; TriCare; and Medicaid. However, we submit claims to all insurance companies. Note, the individual insurance company and your policy coverage determine the amount paid to us. We also accept all major credit cards, personal and cashiers checks and cash.
If you provide complete and accurate information about your insurance, we will submit claims to your insurance carrier and receive payments for services. Depending on your insurance coverage, you may be responsible for co-payments, co-insurance, or other deductible amounts. Most insurance plans allow the radiology provider to assist with the pre-authorization process.
We also accept all major credit cards, personal and cashiers checks and cash.
Q. What if I do not have insurance?
We accept cash, check, debit or major credit cards. Upon receipt of your first statement, please contact our Billing Department at 501.227.5130 so we may assist on options for no insurance accounts.
Q. Why am I being billed by Radiology Consultants when I paid at the hospital?
There are two parts of a Radiology test:
Technical Component: the portion billed by the facility where the equipment is located (the hospital or clinic where you had the study/procedure performed).
Professional Component: the portion billed by the physician that performs and/or interprets the study and reports the finding(s) to your referring physician.
If your study was done at Radiology Consultants Medical Towers 1 Office, you will receive one combined bill.
Q. Why are you billing me I have insurance?
Your insurance information is sent to the Radiology Consultants’ Billing Office from the facility where your study was performed. However, if you receive a statement, there is likely an issue of missing information needed from you. Please call our office. Make sure you have your statement in front of you when you call.
Q. Have you received my payment?
If you sent your payment, and still received a bill from our office, please call our office directly. Make sure you have your statement in front of you when you call.
Q. Can I pay my bill over the phone?
Yes. Please call our billing office and ask to speak with someone in the Accounts Receivable Department. Make sure you have your statement in front of you when you call.
Q. Can I pay online?
Q. What form of payment do you accept?
We accept all major credit cards, personal and cashiers checks and cash.
We’re committed to working with patients who need to cover the cost of their treatment on a private pay basis, because we believe a lack of insurance coverage or a high deductible shouldn’t keep you from getting help.
We have a number of self-pay options available for our patients to choose from. Call Customer Service for more information: 501.227.5130.
Q. What are your office hours?
We are available via telephone at 501.227.5130 or 1.800.569.8764
- Monday – Thursday 8:00am – 4:00pm
- Friday 8:00am – 12:00 noon
Please contact our billing office for questions at 501.227.5130 or firstname.lastname@example.org